We prefer that you contact us via our Customer Service form, but you can also send a direct email to our support department (support@drjonesnaturalpet.com), or call our toll-free number: 1-800-396-1534. Please note that at the moment, we do not have live phone support, but you can leave a message on our secure message line with your question, along with your name and email address (required), and we will reply to your request via email.

For all support requests, we will reply within 24 hours on most business days.