All of our products, including all e-Books, videos, courses, memberships and supplements, come with a money-back guarantee (some are limited). If you are unsatisfied in any way, contact us and request the refund, and once approved, if necessary we will issue an RMA number and provide instructions for the return.
See below for specific product guarantees.
Trial Orders:
For Dr. Jones' Ultimate Canine Health Formula (Original Formula only) and Ultimate Feline Health Formula supplements, for your first (trial) order, we offer a 60 Day, 100% Money-Back Guarantee. If you find the supplement doesn't work for your dog or cat, or if you are unsatisfied in any way, contact us and arrange an RMA number for your return, and we will refund 100% of your order - including shipping fees. The jar can be opened and we will still provide the 100% guarantee. See the section on Returns & Refunds for specific instructions.
Please note - this is for TRIAL orders only, of Ultimate Canine and Ultimate Feline - this does NOT apply to orders of Ultimate Canine Economy size, non-trial orders of any supplement, CBD products of any size, Omega -3 Krill Oil, or Ultimate Canine Advanced Formula (any size).
For any other supplement orders, we provide a 60 Day Guarantee, for UNOPENED jars only. We will accept a return of Economy size jars or regular orders of any size, providing that the jar is unopened and the plastic seal is intact. See the section on Returns & Refunds for specific instructions.
Digital Products (e-Books, Downloadable Videos, Courses and Memberships):
For any digital products (including downloadable courses, e-Books, videos, membership subscriptions), we offer an Unconditional, 60 Day 100% Money-Back Guarantee. If for any reason you are not satisfied with your order, simply contact us and request the refund. See the section on Returns & Refunds for instructions.
Other Physical Products (DVDs, books, courses):
For any other products sold through our store, including DVDs, books or physical courses, we offer a 60 Day Money Back Guarantee for the cost of the item only. See the section on Returns & Refunds for instructions.