As stated in the guarantee section, you can request a refund on a trial jar of Ultimate Canine or Ultimate Feline within 60 days of placing your order. The jar can be opened, and we will provide a refund of 100% of the cost of your purchase. Our CBD or Krill Oils do not qualify for trial refunds.
To receive a refund, Contact us with your request and we will issue an RMA number with instructions on where to return your jar, and as soon as your jar has been returned and verified by the warehouse, we will issue a 100% refund, including the cost of your shipping fees.
* For other supplement orders, including Ultimate Canine Economy size (original formula), Ultimate Canine Advanced (any size), or regular non-trial orders of any other supplement, including CBD products, the jar must be unopened and the plastic seal must be intact in order to qualify for a refund. We accept refunds on all unopened jars of our supplements up to 60 days after placing your order.
To request a refund, contact us with your request and we will issue an RMA number, and as soon as your order has been returned and verified by the warehouse, we will issue a refund for the cost of the jar only. We will not refund any shipping fees paid.