Refunds on Supplements & Pet Care Products
To receive a refund on a supplement / pet care product of any kind, the bottle/jar must be unopened and the plastic seal must be intact in order to qualify for a refund. We accept refunds on all unopened jars of our supplements up to 60 days after placing your order.
To request a refund, Contact us with your request and we will provide instructions for the return, and as soon as your order has been returned and verified by the warehouse, we will issue a refund for the cost of the jar only. We will not refund any shipping fees paid.
If the item has been opened / used, although we cannot accept a return, we can offer a store credit for the amount of the item only. Contact us with your request and we will provide a store credit.
Please Note: We will not accept any returns without consent - we must approve the return and provide instructions prior to you returning any product.
Refunds on Digital Products
For a refund on any digital products (including downloadable courses, e-Books, videos, membership subscriptions), contact us with your refund request and provide your name, the email address you used when you placed your order, and your Order Id (found in your original email receipt).
You will be required to delete the digital product you've ordered, and confirm this, prior to the refund. We issue refunds generally within 24 hours on business days.
Other Physical Products (DVDs, books, courses)
As above, we will accept returns of other physical products up to 60 days after placing your order. Contact us with your refund request and we will provide instructions on where to return the product. Once the product has been received, we will issue a refund for the cost of the item only - we will not refund any shipping fees paid, and there may be a restocking fee as well (depending on the item).